Refund Policy

Last Updated: May 25, 2026

At Local Delivery App, we strive to ensure a delightful delivery experience. If you encounter any issues with your food, grocery, or pick-up courier orders, our support desk is ready to resolve it fairly.

1. Cancellation Policy

• Before merchant acceptance: You may cancel your order at any time for a 100% full refund with no penalties.
• After merchant acceptance: If the restaurant or grocery store has already started preparing your items, cancellations are not permitted and no refunds will be issued.
• Rider assignment: If our delivery executive has already traveled to the merchant site, cancellations may result in cancellation penalties to compensate our rider.

2. Refund Eligibility

Refunds or store credits will be evaluated and issued in the following scenarios:

• Missing Items: If a partner fails to pack an item that you ordered and paid for.
• Damaged Packaging: If an item is spilled, damaged, or spoiled during rider transit.
• Incorrect Order: If the meals received are completely different from the items in your order receipt.
• Extreme Delays: If delivery is delayed by more than 60 minutes beyond our estimated timeline due to logistical failures.

3. Refund Processing

All approved refunds are processed immediately. The payout will reflect in your bank account or digital wallet within 3 to 7 business days, depending on your payment merchant's processing speeds.

4. Dispute Claims

To register a dispute or request a refund, please capture a photo of the received packaging and contact our team immediately via support@localdeliveryapp.com within 2 hours of delivery.